SOFTENGER
29-10-2026 NOTICE Greetings from AIKTC!!! HIRING! | Helpdesk Support / Service Desk / IT Support Location: Mumbai ( Airoli) On Site Experience: 0.6-2 Years We are looking for enthusiastic and motivated candidates to join our team! Freshers and candidates with relevant experience are welcome to apply. • Job Responsibilities: * Handle and resolve user queries and issues through calls, emails, and ticketing tools. * Log, track, update, and close tickets within defined timelines. * Perform basic troubleshooting of hardware, software, network, and access-related issues. * Escalate complex or unresolved issues to the appropriate technical teams. * Follow up with users to ensure timely resolution of issues. * Maintain proper documentation of incidents and resolutions. * Adhere to SLA requirements, process guidelines, and security policies. • Who Can Apply? Freshers and candidates with 0.6-2 years of experience. Candidates with good c...