SOFTENGER

 

29-10-2026

NOTICE

 

Greetings from AIKTC!!!

 

HIRING! | Helpdesk Support / Service

Desk / IT Support

Location: Mumbai ( Airoli) On Site

Experience: 0.6-2 Years

We are looking for enthusiastic and motivated candidates to join our team! Freshers and candidates with relevant experience are welcome to apply.

• Job Responsibilities:

* Handle and resolve user queries and issues through calls, emails, and ticketing tools.

* Log, track, update, and close tickets within defined timelines.

* Perform basic troubleshooting of hardware, software, network, and access-related issues.

* Escalate complex or unresolved issues to the appropriate technical teams.

* Follow up with users to ensure timely resolution of issues.

* Maintain proper documentation of incidents and resolutions.

* Adhere to SLA requirements, process guidelines, and security policies.

• Who Can Apply?

Freshers and candidates with 0.6-2 years of experience.

Candidates with good communication and problem-solving skills.

Basic knowledge of IT support, troubleshooting, and ticketing tools is an advantage.

Candidates willing to work in Mumbai.

Interested candidates can share their updated resume at: madhura.sawant@softenger.com

 

 

Regards,

 

T&P Cell, AIKTC

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